Technical Support Manager (APAC)

BitGo logo BitGo

Job Description

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 400 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

We are looking for a Technical Support Manager to lead our APAC Support team in initiatives, ensuring we are providing top tier support to our global clients. You will be responsible for Technical Support Operations functions including policies, procedures, and documentation. 

Responsibilities:

  • Manage and mentor a small team of technical support staff.
  • Troubleshooting API and SDK calls
  • Ensure that leadership is informed of deviations from project performance on a timely basis and assist in identification and mitigation of risks that may impact performance.
  • Manage projects to ensure objectives are met given scope, schedule and budget constraints.
  • Develop and maintain written objectives, and roadmaps for fulfillment of those objectives.
  • Set team goals and execute strategic initiatives to scale our support capabilities.
  • Provide support responses to escalated technical issues
  • Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
  • Develop and maintain technical and non-technical playbooks
  • Prioritize and manage several open inquiries at one time

Skills & Experience:

  • Strong people management experience required
  • 4+ years of team management experience 
  • Great communication skills, both verbal and written
  • Expert understanding of Google apps, Freshdesk, JIRA
  • Crypto/blockchain experience is preferred not required
  • Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

  • Competitive base salary, bonus and stock options
  • 100% company paid health insurance for employee, partner and dependents
  • Paid vacation
  • Computer equipment and workplace furniture to suit your needs
  • Great colleagues and inspiring startup environment
  • Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Register to Apply

Please let BitGo know that you found this job role on CryptoJobs.gg

Similar Jobs

MEXC logo

Korea Customer Service at MEXC

$2,000 - $2,500
customer service - cryptocurrency - trader - mexc
58 days ago
MEXC logo

Customer Service Officer at MEXC

$1,000 - $2,000
Customer Service Night Shift
68 days ago
Coins.ph logo

Senior Product Designer (PH) at Coins.ph

Product Figma Principle ProtoPie
139 days ago
Binance logo

Customer Service Trainer - Training Design at Binance

Customer Service Training India
140 days ago
Fortress Trust Company logo

Customer Operations Specialist at Fortress Trust Company

Customer Service Las Vegas OnSite
142 days ago
Treasure logo

Social Media Manager at Treasure

Social Media Manager TikTok Youtube Web3
144 days ago
Gemini logo

Associate, Customer Support at Gemini

$66,000 - $84,000
Customer Support Zendesk
145 days ago
Rarible logo

Customer Success Specialist at Rarible

English ZenDesk Entry Level Web3 NFT
148 days ago
CoinFlip logo

Training Manager – Customer Service at CoinFlip

Customer Service Onsite Chicago
149 days ago
CoinFlip logo

Customer Support Agent (French/English Speaking) at CoinFlip

Customer Support French English
150 days ago