Support Specialist

Airtm logo Airtm

Job Description

About Airtm

Airtm exists because money in Latin America is broken. It constantly loses its value making it difficult for people to preserve their wealth and to participate in the global economy. Our mission is to free Latin America's money by giving everyone in the region a globally connected dollar account. With Airtm anyone can save, spend, send and receive dollars as if they were in the United States. More than two million have already signed up for financial freedom. With your help building and operating our Controllership and Financial Operations functions  we will be able to give financial freedom to another 98 million.

About the role

The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for

-Respond and solve the needs of our users through ticketing packages 

-Achieve the objectives set by your team based on the operation

-Report immediate and prioritized needs of our users

-Fulfill a working day

-Attend team meetings.

Experience, skills & stack required

-Experience in customer support with technology programs

-Availability of schedule

-Have computer equipment and stable internet access

-Demonstrated analytical, empathic skills and teamwork

-Curiosity and proactive

Preferred Qualifications 

-Familiarity with cryptocurrency

-English speaker  

Airtm exists because money in Latin America is broken. It constantly loses its value making it difficult to preserve your wealth and very difficult to participate in the global economy. Exchange rates are horrible.

Our mission is to give every Latin American a globally connected dollar account. With Airtm anyone can Save, Spend, Send and Receive dollars as if they are in the USA. More than a million already gained financial freedom.

We need to give everyone access to Airtm, now. We need you. Come join us.

Note Postion is open for Latin America 

Register to Apply

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