Senior Trainer - Customer Service

Binance logo Binance

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?




    • Provide mentorship to CS agents using data analysis on a regular basis;
    • Generate excel reports, conduct quality analysis, and record, analyze and gather quality cases to give suggestions for improvement;
    • Report to supervisor regularly and continuously amend the standard for quality assessment and monitoring process;
    • Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met;
    • Collect and evaluate related training courses and learning materials according to the company's training needs; and develop and maintain suitable learning and training channels to ensure the diversity and applicability of training resources;
    • Understand the requirements from trainees, develop and prepare training materials, enrich training contents and design training system; conduct training lessons; and collect feedback to continuously improve training courses;
    • Document training records and follow post-training feedback, analyze and summarize training activities to improve training quality;
    • Analyze randomly checked service tickets and online records to identify problems, based on which CS agents' performance can be properly assessed.



    	<li>Minimum 8-years experience in training and coaching; with at least 5 years experience in corporate training.</li>
    	<li>Bachelor&rsquo;s degree or diploma.</li>
    	<li>Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.</li>
    	<li>Strong ability in English, ability to work with other cultures.</li>
    	<li>Strong communication and interpersonal skills, and ability to work independently.</li>
    	<li>Excellent abilities in organization, coordination, and project management.</li>
    	<li>Familiar with various Microsoft Office Suites</li>
    	<li>Hold strong work ethics and abide by the company&rsquo;s policies and procedures.</li>

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire


By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Register to Apply

Please let Binance know that you found this job role on

Similar Jobs

MEXC logo

Korea Customer Service at MEXC

$2,000 - $2,500
customer service - cryptocurrency - trader - mexc
117 days ago
MEXC logo

Customer Service Officer at MEXC

$1,000 - $2,000
Customer Service Night Shift
127 days ago logo

Senior Product Designer (PH) at

Product Figma Principle ProtoPie
198 days ago
Binance logo

Customer Service Trainer - Training Design at Binance

Customer Service Training India
199 days ago
Fortress Trust Company logo

Customer Operations Specialist at Fortress Trust Company

Customer Service Las Vegas OnSite
201 days ago
Treasure logo

Social Media Manager at Treasure

Social Media Manager TikTok Youtube Web3
203 days ago
Gemini logo

Associate, Customer Support at Gemini

$66,000 - $84,000
Customer Support Zendesk
204 days ago
Rarible logo

Customer Success Specialist at Rarible

English ZenDesk Entry Level Web3 NFT
207 days ago
CoinFlip logo

Training Manager – Customer Service at CoinFlip

Customer Service Onsite Chicago
208 days ago
CoinFlip logo

Customer Support Agent (French/English Speaking) at CoinFlip

Customer Support French English
209 days ago