RPA Specialist

About the Team:

This team is part of the Global Operations (G-Ops) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders. You will possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

What We Look For In You

• Ability to balance complexity and work independently with large amounts of information
• Minimum 2 year’s experience with software development life cycle, RPA technologies, and documenting process flows/business requirements
• Technical aptitude to learn new software quickly and ability to break down business problems into logical tasks and think creatively
• Project management and change management experience, involving IT implementations and UAT management
• Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
• Must be able to work on multiple initiatives simultaneously and prioritize assignments to deliver quality work in a timely manner
• Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
• Strong analytical and solid problem solving

What You’ll Be Doing

• Identifying and designing business processes for automation based on process assessment
• Gathering business requirements from process owners and map work processes for various functions/departments
• Setting up, testing, implementing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error as per delivery lifecycle
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations
• Producing process documentation in order to outline mistakes and successes and refine processes going forward
• Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs
• Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
• Working on requirement documentation, process flows and other tasks to aid the Software Development Life Cycle (e.g. solution design reviews, testing support, deployment plan).
• Assists in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.

Please let OKX know that you found this job role on CryptoJobs.gg