Product Support Specialist - Singapore

Paxos

Job Description

Customer Enablement is seeking a Product Support Specialist in Singapore to deliver world class customer support to Paxos’ rapidly growing, global customer base. This person will be on the ground floor of a brand new team within Paxos, taking end-to-end accountability for the experience of our users. Product Support Specialists are expected to split their time between assisting users, capturing knowledge, and adjusting and improving process to help the team scale.

About Paxos

Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy.

As a Product Support Specialist, you’ll:

Join a team on the ground floor before an anticipated period of rapid growth,
Deliver world class support to users of Paxos products,
Develop deep expertise in Paxos' products and process
Learn about new products and industries as the platform matures
Dedicate significant chunks of your time to improving processes and your own knowledge
Identify the root causes of problems that impact users, and drive the adoption of solutions
As the team grows, teach your teammates what you learn and ensure that both the quality and speed of support improve over time.
Immerse yourself in blockchain technology, cryptocurrency for enterprises and investors, our regulation-first approach, and more!

Your experience should include:

You have 2-5 years of experience supporting B2B or B2C SaaS products, interfacing directly with end users
You have strong attention to detail and passion for solving problems
You have a mind for data and an ability to spot trends easily
You have the ability to thrive in ambiguity and get needed information by asking the right questions
You have the ability to multitask and prioritize in a fast-paced environment
You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Marketing, People, Strategic Initiatives-Office of the CEO)
You have strong written and verbal communication skills
You have strong project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve for them

What you’ll love about Paxos:

Paxos has consistently been recognized on the Forbes Fintech 50, CB Insights Blockchain 50 and Built In’s “Best Places to Work” lists. Paxonians have significant ownership and impact on our business, as well as benefits like company equity, health insurance, family leave, a quarterly stipend for development, a stipend for home office setup and unlimited PTO. From team product demos and virtual lounge and learns to care packages and an active Slack #shoutouts channel, there are countless opportunities to connect and make your mark. Help us continue to build a new, open financial system from one of our three offices or right from your home!

Learn more:

Company

Customers

Media

Our Paxos team is made up of passionate people from all over the world with different perspectives and experiences. If this opportunity excites you, but your experience doesn’t perfectly match the description…apply! Unique voices help us build a more transparent and open economy.

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