Payment Ops - Bitpanda Pro

About the job

Bitpanda Pro is a leading #crypto exchange in Europe, we are highly regulated and run a crypto exchange with an ambitious and exciting product growth strategy to launch the first EU regulated derivatives exchange for both professional and non-professional investors 🚀

We would love to have you on our journey and look forward to your application.

Your mission

As a Payment Operations Specialist, you will lead our operations facilitating fiat and crypto payments and associated risk investigations.

What You'll Do

• Create and execute processes for both fiat and crypto payments on the platform, assisting with any payments which fail straight-through-processing
• Monitor banking, credit card and crypto transactions in order to detect suspicious behaviours of business and institutional clients
• Take ownership of Risk or Fraud investigations for payment transactions that require in-depth analysis
• Escalate Risk or Fraud investigations to compliance for payment transactions where necessary
• Monitor our system in order to raise operational issues
• Provide input and feedback towards system and processes improvements
• Grant operational internal & external support

Who Are You

• At least 3 years of experience working for a fintech company in payments or risk department positions
• Knowledge of Risk/Fraud prevention as well as Payment schemes
• Strong data analysis skills. Proficiency in MS Excel and BI-Tools is a big plus
• Good understanding of cryptocurrencies and blockchain technology (previous professional experience in the area is a strong plus)
• Great team player, able to work in a pressurised and changing environment
• High level of flexibility in order to ensure operational continuity

Additional Information

• We are not able to provide visa sponsorship for this position

Benefits

• We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week
• A competitive salary and attractive equity plan
• Occasional company-wide and team events - both in-person and virtually!
• Exclusive premiums when trading on Bitpanda Pro
• Sustainable merch to keep you swagged out and living the brand

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