Payment Ops - Bitpanda Pro

Bitpanda Pro logo Bitpanda Pro

Job Description

About the job

Bitpanda Pro is a leading #crypto exchange in Europe, we are highly regulated and run a crypto exchange with an ambitious and exciting product growth strategy to launch the first EU regulated derivatives exchange for both professional and non-professional investors 🚀


We would love to have you on our journey and look forward to your application.


Your mission


As a Payment Operations Specialist, you will lead our operations facilitating fiat and crypto payments and associated risk investigations.


What You'll Do


  • Create and execute processes for both fiat and crypto payments on the platform, assisting with any payments which fail straight-through-processing
  • Monitor banking, credit card and crypto transactions in order to detect suspicious behaviours of business and institutional clients
  • Take ownership of Risk or Fraud investigations for payment transactions that require in-depth analysis
  • Escalate Risk or Fraud investigations to compliance for payment transactions where necessary
  • Monitor our system in order to raise operational issues
  • Provide input and feedback towards system and processes improvements
  • Grant operational internal & external support


Who Are You


  • At least 3 years of experience working for a fintech company in payments or risk department positions
  • Knowledge of Risk/Fraud prevention as well as Payment schemes
  • Strong data analysis skills. Proficiency in MS Excel and BI-Tools is a big plus
  • Good understanding of cryptocurrencies and blockchain technology (previous professional experience in the area is a strong plus)
  • Great team player, able to work in a pressurised and changing environment
  • High level of flexibility in order to ensure operational continuity


Additional Information


  • We are not able to provide visa sponsorship for this position




  • We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week
  • A competitive salary and attractive equity plan
  • Occasional company-wide and team events - both in-person and virtually!
  • Exclusive premiums when trading on Bitpanda Pro
  • Sustainable merch to keep you swagged out and living the brand
Register to Apply

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