Operations Intern

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada, and launched CoinFlip Ventures, a new initiative designed to support start-up companies. 

CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business. 

As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company. 

The Operations Intern will make sure that ATMs are delivered on time, set-up properly and working correctly.  In this role you will work with our bitcoin ATM hosts to address their needs and ensure a great experience with the CoinFlip organization. 

Responsibilities:

• • Develops a complete understanding of the CoinFlip host ecosystem, specifically onboarding hosts 
  • Assist in the implementation of bitcoin ATMs  
  • Vendor Management with regards to communication and service level accountability 
  • Communicate effectively with internal and external partners to ensure service levels are met 
  • Assist with project implementation and planning 
  • Follows processes and procedures and recommends improvements that could increase efficiency, boost revenue and decrease cost 
  • Performs remediation of incidents and problems using monitoring tool functions and procedure documentation. Reports and follows up aging and reoccurring ATM issues.
  • Analyzes the need for expansion of the ATM network by researching & staying informed of the latest development in ATM networks and systems; makes recommendations. 
  • Effectively communicates issues and status updates with business users, service providers, and management teams. 
  • Remain up to date on ATM fraud trends and monitor fleet against potential fraud 
  • Other duties as assigned 

Qualifications:

• • A final year student or recent graduate. 
  • Excellent verbal and written communication skills. 
  • Proficiency in Microsoft Office or Google Sheets 
  • Exceptional Organizational Skills 
  • Ability to multitask. 
  • Cope well under pressure. 
  • Interest in supply chain management, business administration, finance, or economics 
  • Strong attention to detail 

Nice to Have:

• • While not a hard requirement, experience with crypto based products and services is a plus 
  • Experience working for a rapidly growing startup, and managing change 

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. 

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.

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