HR Business Partner - Customer Service

Binance logo Binance

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Binance have an exciting opportunity to recruit a HR Business Partner to support our Customer Support function which is distributed across many parts of the world. 


As a partner to the Customer Service function, you will consult and provide your expertise covering a wide range of HR areas to drive company strategic initiatives. You will proactively help to resolve issues and offer your advice to enable a rapidly growing team and ensure maximum effectiveness for your function. As a member of the Global HR team, you will also contribute to core HR strategies including CoE, C&B, evaluation, culture and improving processes.

The key responsibilities for this role include:

    • Partnering with the LATAM Customer Service function to offer solutions and ensure HR policies are in line with business goals.
    • Provide strategic expertise relating to OD, global C&B, Performance and TD for the effective growth of rapidly expanding function.
    • Implement and contribute to global HR strategic initiatives and improve processes.
    • Provide performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
    • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
    • Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.
    • Identify training needs for business units and individual executive coaching needs.
    • Consult and offer advice and drive improvements within your partnered teams.
    • Provide guidance and input on department structure, workforce planning and succession planning for a rapidly growing team.

To be considered for this role, ideally you will have:

    • A minimum of 5 years experience in multiple HR disciplines, including performance management, building a high performance culture, employee relations, employee engagement, diversity.
    • Deep knowledge in at least one of the core HR domains (Performance Management, Training & Development etc). 
    • A recognised certification as a Professional Coach is an advantage. 
    • Business level English. Fluency in Mandarin Chinese is an advantage for efficient collaboration with various stakeholders in the company.
    • Strong professionalism and exceptional stakeholder management skills to partner with senior team members.
    • Deep knowledge of employment law within multiple regions.
    • Working knowledge of HR operations including new hire onboarding, facilitating performance evaluation, and data consolidation/management of employee workload balance.
    • Strong logical communication ability and a strategic, problem solving mindset.
    • Ability to work in a fast moving environment of a rapidly growing company.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire


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