Disputes Analyst Customer service Russian English

Binance logo Binance

Job Description

the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regard to the customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

  • Proven customer-facing experience or experience as a customer service representative

  • Added advantage for applicants with experience in finance, fraud, or risk industry

  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers

  • Exceptional written communication skills and a good listener

  • Ability to multitask, prioritize, and control time effectively

  • Knowledge of blockchain, crypto, and P2P payments is a big plus

  • Fluency in English and Russian

  • Willing to work weekends and irregular hours

  • A Binance P2P user

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Register to Apply

Please let Binance know that you found this job role on CryptoJobs.gg

Similar Jobs

Xapo Bank logo

Customer Success Advisor (Remote - Work from Anywhere) at Xapo Bank

English Customer Success Zoom
1 day ago
Nume Crypto logo

Applied Cryptography Engineer at Nume Crypto

Engineer Cryptography SNARK STARKs
2 days ago
Toku logo

Head of Customer Success at Toku

Customer Support Customer Success Remote US
4 days ago
MoonPay logo

Customer Operation Analyst APAC at MoonPay

Customer Operations English APAC Zendesk
4 days ago
Coins.ph logo

Customer Solutions Leader (PH) at Coins.ph

Hybrid Philippines Customer Solutions
5 days ago
OKX logo

Specialist, P2P Dispute (Arabic Speaker) at OKX

English Arabic Specialist P2P
6 days ago
Nansen logo

Customer Success Manager at Nansen

Customer Success Manager DeFi NFT Web3
7 days ago
CoinFlip logo

Customer Support Agent at CoinFlip

Onsite Customer Support Customer Service Chicago Spanish
13 days ago
ZEBEDEE logo

Customer Success Manager at ZEBEDEE

CRM Customer Support Customer Success
15 days ago
Bitpanda Pro logo

Customer Care Team Lead & Enablement at Bitpanda Pro

Customer Support Customer Care Zendesk English German Austria
27 days ago