Disputes Analyst Customer service Russian English

Binance logo Binance

Job Description

the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


    • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regard to the customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized


  • Proven customer-facing experience or experience as a customer service representative

  • Added advantage for applicants with experience in finance, fraud, or risk industry

  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers

  • Exceptional written communication skills and a good listener

  • Ability to multitask, prioritize, and control time effectively

  • Knowledge of blockchain, crypto, and P2P payments is a big plus

  • Fluency in English and Russian

  • Willing to work weekends and irregular hours

  • A Binance P2P user

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

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