Customer Support Specialist

About Us

Collectibles.com (Collectbase Inc.) is building the world’s first Web3 marketplace and community for collectors, integrating blockchain technology which includes a decentralized Collectibles Protocol and tokenization.

We are a venture-backed, US-based company with offices in Germany, and funded by leading Web3 and marketplace investors & advisors.

By offering a powerful asset management system, Collectibles.com will help collectors manage, dynamically value and trade their physical and digital items — with transparent data, fair fees and more trusted transactions. Powered by the most comprehensive data, aligned incentives, and a more efficient market, Collectibles.com will deliver a superior solution and user experience.

As an early-stage startup with huge ambitions, we’re currently a small team of experienced entrepreneurs and passionate collectors working to build a new category-defining business and leading destination.

In growing our team, we’re looking selectively for exceptionally talented, fellow travelers, builders who share our desire to innovate and establish a better solution.

Job Overview

We are looking for an enthusiastic Customer Support Specialist to join our team.

You are responsible for working with customers as a trusted advisor and resource. You will often be the first point of contact for our users and will answer their questions, help them solve challenges and ensure they get the most out of using Collectbase. We are a growing company, which means that you will get a large amount of responsibility and have an opportunity to play a pivotal role in the company’s success.

Requirements

Your Role

• Positively and professionally provide service and support to users via email
• Collaborate daily with internal teams and colleagues to resolve customer concerns effectively
• Create organized and valuable feedback for our Engineering, Product, and other teams
• Troubleshoot bugs and report them to our Engineering team
• Helping verify and maintain internal support articles
• The tools you work with include Google Suite, Slack and Freshdesk. Of course, you will receive comprehensive training
   

Your Profile

• Positively and professionally provide service and support to users via email
• Collaborate daily with internal teams and colleagues to resolve customer concerns effectively
• Create organized and valuable feedback for our Engineering, Product, and other teams
• Troubleshoot bugs and report them to our Engineering team
• Helping verify and maintain internal support articles
• You can work
• The tools you work with include Google Suite, Slack and Freshdesk. Of course, you will receive comprehensive training
   

Benefits

• Competitive Salary
• Holiday Pay: All regular, full-time employees are eligible for paid holidays
• Flexible Schedule: We provide a working environment where you're in charge of your time and schedule.
• Fully remote culture: Work from home (or wherever!)
• Learning budget — Buy courses and books
• A fast-paced environment: Where you can help shape the culture

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