Customer Success Specialist

Accelerating the Web3 transformation journey

Blockchain application development is hard.

Fewer than 1% of developers have experience with this technology but it is increasingly clear that everyone on the planet will be positively impacted in the coming years by blockchain, as meaningful applications are built and adoption increases.

SettleMint is here to make blockchain application development easy for developers, by providing the best high-performance low-code platform for blockchain development for enterprises and the public sector.

We abstract away complexity so developers can devote their time and efforts to building game-changing solutions for a better tomorrow.

We are a venture-funded global scale-up, and we recently closed our series-A funding of €16 million, co-led by Molten Ventures and OTB Ventures. We reached a new phase of growth, and we are now going to expand our operations and teams really fast, with clients in financial services, retail, manufacturing, and public institutions across the globe, and offices in Europe (Belgium), MEA (Dubai), India (Delhi), and APAC (Singapore). We work closely with our growing network of partners in all regions enabling them to quickly deliver solutions to their clients.

We are a remote-first company, we work async and we empower our team members to take ownership of their work.
We hire the best talents in the blockchain space and we trust their ability to do a great 100%!

Skills, values alignment, and cultural fit are equally important to us, as they will enable top-performing team members to rapidly grow their careers with us.

If this sounds exciting to you, go ahead and apply for this role!

The role

As the Customer Success Specialist, you work directly with customers, mainly the IT departments of our integration partners, to make sure they get the most value out of our product and receive all the service they need to achieve their goals.

You focus on delivering exceptional experiences to our customers by setting them up for success and driving adoption and engagement across the entire post-sale journey.

You are the biggest cheerleader of the company, actively engaging with our customers and cultivating customer championship through every step of their journey. You make sure they experience the value of our company and product from the moment you onboard them through their full life cycle. You are also the voice of the customer and are responsible for communicating customer feedback and needs to the other teams in the company.

You become an integral part of an international team, working remotely. You will be in the Customer Success team, which is a cross-functional group of customer success managers, DevRels, support engineers, and technical content creators. All closely working together on creating trusted relationships with all customer stakeholders to ensure they receive a world-class service. You report directly to the VP of Customer Success.

Responsibilities

• Onboard new customers, educate and train them on how to use our product

• Provide product guidance, implementation assistance, and troubleshooting

• Guide customers through all the tools and content available to support them in their journey

• Provide professional services and solution consulting to make sure customers are successful in the delivery of their projects.

• Increase customer lifetime value through higher product adoption and customer happiness

• Continuously monitor the health and happiness of our customers

Job requirements

What we are looking for

• 3 years experience in working across the post-sales experience from onboarding, training, implementation, project management, and support

• A service mindset with a passion for working with technical customers

• Ability to speak to technical customers in their language

• Knowledge and big love for blockchain. Active working experience in a blockchain or SaaS company in an enterprise context is a plus.

• Great communication skills and fluent in English

Benefits of working at SettleMint

• Be part of the Blockchain / WEB3 revolution
• Dynamic but stable scale-up, with the mission to make blockchain accessible for all
• A fun team to be in, with high standards and a culture of transparency and collaboration
• Attractive salary package
• Commission based on performance
• Flexible working hours, location, and async work environment
• Generous Paid Time Off
• Clear targets and clear rewards when you crush them
• Global colleagues who are passionate, hardworking and smart, just like you!
• Constant training and coaching on both Blockchain Technology and Sales
• A fast-growing team that is fired up and passionate about what we do because, well, it is bloody important
• We care about your growth and development and promote lateral and vertical career progression

Application process:

• 1st Interview with the Recruiter
• 2nd Interview with Hiring Manager
• Take-home assessment 
• Assessment review (and potentially an additional follow-up call)
• 3rd Interview with VP of Finance 
• Reference check
• Offer

Inclusivity and belonging.

SettleMint is inclusive for everyone, and is for anyone.

We encourage candidates from all ethnic, gender, sexual, age, and abilities groups to apply and be part of our company.

We are a very diverse team, and we want to continue our efforts in hiring and retaining the most diverse talents from all over the world.

SettleMint is a remote-first company, with our work culture and company policies centered around remote work. Operating from various locations around the globe, with offices in Leuven (Europe), Dubai (UEA/MEA), Singapore (APAC), Tokyo and Delhi (India), employees are linked to their nearest regional office but are empowered to work remotely, in the office or anything in-between that they find most comfortable.

We believe in offering employees a flexible workspace to create a happy, productive, diverse and inclusive team.

Please let SettleMint know that you found this job role on CryptoJobs.gg