Customer Service Representative | Blockchain

BingX

Job Description

About the job

About BingX

One of the head cryptocurrency exchanges!
An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore.
One of the top 10 cryptocurrency trading platforms!
A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries worldwide.
Access to the fast-growing cryptocurrency market connecting them with expert traders through an investment platform.

As a first trading platform that connects high-level traders with regular users; More than 3,000 of the world's outstanding traders have joined and settled in; BingX is committed to making crypto trading easy to use and benefit more users. Within two years, our platform has supported Over 10

Native Languages, serving users from over 100 countries and regions, globally. We aim to become the first go-to Social Trading Network for the increasingly hyperconnected world.

Our current vacancy | Full-time | Long-term | Remote

Responsibilities

Handle high amounts of live chat and incoming emails;
Identify and evaluate customers’ needs to deliver satisfaction;
Provide accurate, valid and comprehensive information;
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
Follow communication procedures, guidelines, and policies;
Go the extra mile to engage customers.

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative;
Strong ability in using IT for professional use and can handle somewhat technical queries from customers;
Exceptional written communication skill and a good listener;
Ability to multi-task, prioritize, and control time effectively;
Knowledge of the cryptocurrency/blockchain field is a big plus;
Fluent in French & English, competency with a third language is an added advantage;
Willing to work weekends and irregular hours which will include night shifts.

Working at BingX