Customer Service Officer


Job Description

Job Description

1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools;

2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;

3. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;

4. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;

5. Able to work in shifts (Morning, Afternoon, Night)

Job Requirements

1. Good logical thinking ability, can judge the real needs of users;

2. Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions;

3. Effectively adjust communication methods and styles according to different objects;

4. Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing;

5. Have good learning ability, good at discovery and self-summary;

6. Experience in providing support to customers, including telephone, email, ticket,

and online chat services;

7. Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability;

8. Working Languages: Chinese and English.

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