Client Success Specialist

WOO Network logo WOO Network

Job Description

Work with the best

WOO Network was incubated by Kronos Research, connecting traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and trading execution at zero or low cost.

The opportunity to work among individuals who are both driven and talented is few and far between. At WOO Network we believe that Web3 is all about breaking down barriers and bringing people together closer than ever before. Our mission of progressing decentralization in an industry that stands at the forefront of innovation has fostered an environment of ingenuity, perseverance, and fulfillment.


Integrity - We act with integrity at every turn Innovation - We never give up seeking creative ways Teamwork - We value each other’s efforts Openness - We are transparent with our processes Courage - We are not afraid of mistakes Urgency - We seize fleeting opportunities timely   Picture a Tuesday morning at your current job. You use your judgement effectively to spot a solution for an apparent issue. The issue lies in an area that may not be in your jurisdiction, but you decide to offer your opinion anyway, however you struggle to have your voice heard. This is what we strive to change in the working environment at WOO Network. Your voice and opinions are always valued, and we work hard to maintain a culture that is flat, inclusive, and empowering.

A Glimpse into Your Future at WOO

  • What will you be working on?
    	<li>The primary function of the Client Specialist / Client Service is to provide exemplary service to our customers. You can work remotely with us.&nbsp;The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up</li>
    	<li>Responsible for handling customers&rsquo; inquiries, provide the customers with various consultations and comprehensive solutions through different online channels</li>
    	<li>Understand in details about all the features of the products and services, introduce to the clients with proper language and communication skills</li>
    	<li>Ensure customers satisfaction, provide customers with proper information, and handle customer&rsquo;s emotion with patience and good manners</li>
    <li><strong><em>Who will you be working with?</em></strong>
    	<li>Maintain close collaboration with People, Marketing, Design, Operations, Product &amp; BI Teams.</li>
    <li><strong><em>What challenges will you face?</em></strong>
    	<li>Fast-paced working environment.</li>
    	<li>Learning ability and communication skills</li>
    	<li>Self-management ability and a team working with people from different countries.</li>

Interested in Learning More?

  • Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
  • If you have experience in developing trading systems or financial-related products is a plus.
  • You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed. 
  • Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well.
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