API agent Technical Support Specialist Chinese English

Binance logo Binance

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Manage and provide support for backend applications including API integration to our platforms
    • Configure and troubleshoot issues received from users via our Zendesk ticketing system
    • Escalate issues based on comprehensive reporting of one’s work, and analyze the business requirements and feedback from others to create and maintain documentation
    • Coordinate with local team members to provide technical support, maintenance and resolution of issues

Requirements

    • Fluent ability in English
    • Some programming background is a big plus
    • Bachelor’s degree or higher in a technical field (Computer Science a big plus)
    • Knowledgeable in hardware and software applications, installation, configuration, and maintenance of the data warehouse; and operating systems such as Windows/Linux/iOS
    • Prior exposure to data warehouse, prior experience working in IT Services or B2B after-sale service
    • Strong logical and analytical mindset with a high sense of responsibility and teamwork is a must
    • Able to work under pressure and solve problems independently whilst holding strong communication skills

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Register to Apply

Please let Binance know that you found this job role on CryptoJobs.gg

Similar Jobs

Coins.ph logo

Senior Product Designer (PH) at Coins.ph

Product Figma Principle ProtoPie
21 days ago
Binance logo

Customer Service Trainer - Training Design at Binance

Customer Service Training India
22 days ago
Fortress Trust Company logo

Customer Operations Specialist at Fortress Trust Company

Customer Service Las Vegas OnSite
24 days ago
Treasure logo

Social Media Manager at Treasure

Social Media Manager TikTok Youtube Web3
26 days ago
Gemini logo

Associate, Customer Support at Gemini

$66,000 - $84,000
Customer Support Zendesk
27 days ago
Rarible logo

Customer Success Specialist at Rarible

English ZenDesk Entry Level Web3 NFT
30 days ago
CoinFlip logo

Training Manager – Customer Service at CoinFlip

Customer Service Onsite Chicago
31 days ago
CoinFlip logo

Customer Support Agent (French/English Speaking) at CoinFlip

Customer Support French English
32 days ago
Binance logo

Customer Service Agent - Merchant Team at Binance

Customer Service Indonesia Remote
43 days ago
BingX logo

Customer Service Representative | Blockchain at BingX

Customer Service Customer Support French English
49 days ago