Analyst, Custody Operations

Fidelity Digital Assets logo Fidelity Digital Assets

Job Description

The Role

Fidelity Digital Assets is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional clients. The Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. #cryptojobs

To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results.

Working Hours: Standard shift is 8:30am-5pm Monday-Friday with regular needs to cover evenings until midnight, weekends, and holidays.

The Expertise and Skills You Have

  • Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing

  • Proven experience analyzing operational workflows and writing policies and procedures

  • Understanding of money movement, reconciliation and settlement concepts

  • Ability to recognize process inefficiency and recommend improvement opportunity

  • Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

You will report to the Senior Manager of Operations and will be responsible for a range of activities to support institutional custody. As a member of the Custody Operations team, you will:

  • Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting

  • Demonstrate effective verbal and written communication skills

  • Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement

  • Bring operational expertise in trading, asset movement to the business

  • Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future

  • Your excellent interpersonal, verbal, and written communication skills

  • Your ability to work well on teams and in fast-paced, cross-collaborative environments

  • Your ability to think analytically and deliver solutions to complex challenges

  • Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions

  • Your success in navigating and thriving in a dynamic, growing new business

  • Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner

  • Driving high satisfaction, quality, and efficiency for both the client and Fidelity

  • Delivering superior results quickly and efficiently, utilizing effective time management skills

  • Driving innovation through curiosity and comprehensive understanding of business processes and challenges

  • Working with internal and external business partners to ensure proper policies and procedures are written

  • Proactively identify areas of risk mitigation and work with the Operations team to address



Company Overview


Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 3.

Register to Apply

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